Based on the result you provided, I have checked and I found there is something wrong with your DNS record. Yes the user is showing in the Skype admin center and on the same machine other users are able to sign in to skype. For your reference: 4. Access your favorite Microsoft products and services with just one login. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? At first, the link you provided is expired, could you please run it again and save it as a HTML file? This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Skype Help. To delete the endpoint cache, follow these steps: Windows Vista, Windows 7 and Windows 8 (excluding Windows 8 RT): %LOCALAPPDATA%\Microsoft\Communicator\, %USERPROFILE%\Local Settings\Application Data\Microsoft\Communicator\. The server name or sign-in address is incorrect. 3. If the issue persists after you perform these troubleshooting steps, contact Microsoft Office 365 technical support or the Microsoft Office 365 Community forums. The version of your Skype for Business client. Skype Help ; Troubleshooting; Sign-in problems; Unable to connect to Skype Back to search results. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. Step 2: Remove Skype for Business cache. This may cause a failure in the authentication process. 1. To me, both room accounts, hardware, network and build (1703/3.0.16.0) are identical so I can't see why this one device is failing? If the steps earlier in this article don't resolve the issue, try the following methods, as appropriate for your situation: When Lync connects to a specific front-end server, it caches that endpoint to make the sign-in process faster in the future. Step 1. You can check it by clicking Options>Help>About Skype for Business. Thanks for the reply. First of all, I'd like to confirm if all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. For example, click the down arrow next to the gear icon, select File, and then Exit. Thanks for your reply. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. and shared the result with us via Private Message. If there is any update, please share when you have time. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager. Here are some tips on solutions; Here are some tips on solutions; Can't sign into Skype for Business on … These problems might require that you reinstall the operating system. Can't login to Skype for Business I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). For more information about certificate validation with Lync, see Lync Mobile users cannot sign in after they update to client version 5.4. Click Delete my sign-in info. Can't sign in. This is as much a reminder to myself as anything else, but,.. 3. To narrow the issue, determine whether the issue occurs for multiple user accounts on the same computer. For your reference: https://support.microsoft.com/en-us/kb/2566790. I am trying to help another user get onto their skype for business and it keeps throwing this error no matter what I do. Enter the sign-in address and password you use to sign in to Skype for Business, and click Sign in. Therefore, Skype for Business Online can't generate a personal certificate. Users who were moved from an on-premises Lync Server deployment to Skype for Business Online (formerly Lync Online) can't sign in to Skype for Business Online. Tried on different machine for the same user, still the same issue (both Internally and externally) If you can't sign in to Skype for Business Online, go to step 2. Please check Skype Status for details. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message: We have tried resetting the password and checked for another account that has the same name with no success. From Office and Windows to Xbox and Skype, one username and password connects you to the files, photos, people, and content you care about most. CAUSE . Skype for Business does not work with Lync Server 2010. Go into the Tracing folder, delete all files, but not the folders. All products . Can’t sign in to Skype – There was a problem acquiring a personal certificate required to sign in Posted by erwin on Tuesday, December 12, 2017 Office 365 offers a Single Sign ON (SSO) as part of the ADFS (Active Directory Federation Service). Thanks for your details in Private Message. We have had this problem with 2 accounts out of 150+ since we converted over from on premise to the cloud. We'd appreciate your feedback. Serious problems might occur if you modify the registry incorrectly. For more detailed information, please refer to the article: Create Restart Lync, and then try to sign in to Skype for Business Online. In certain cases, the Active Directory Domain Services user account may be incomplete or corrupted. The environment of your organization, only Office 365 cloud-based, have deployed an on-premise Lync servers or Skype for Business hybrid? If so, please provide the screenshot of it for further troubleshooting. Start … https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US. Delete your Skype for Business sign-in info. Thanks and look forward to your response. - lyncdiscover - webdir.online.lync.com - 1 hour. I can acces it … If you have trouble signing in to Skype for Business Online, click Delete my sign-in information and Lync 2013 will automatically remove any saved password, certificates, and connection settings for the user account. CNAME (Alias) - sip - sipdir.online.lync.com - 1 hour If the issue persists, please feel free to tell me. Signed in, but missing contact or credit; Check Skype Status to confirm sign in services are healthy; I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it). Right click the Windows icon and open the Run bar, 2. 1. You can also clear the Skype for Business cache referring to the following steps to see if the issue can be fixed. Skype Help ; Troubleshooting; Sign-in problems; Search Help & Support. I can also sign in to the Windows Skype for Business … Locate the set of credentials that's used to connect to Skype for Business Online. Locate the local application data folder: Delete the folder associated with your sign-in address. Then, try to sign in to Skype for Business Online from the same computer by using multiple user accounts. In some cases, users have problems logging on to Skype for Business app on Iphones and Ipads. 3. Before you modify it, back up the registry for restoration  in case problems occur. Part of the certificate chain is untrusted and the certificate chain fails validation. Categories Azure, Configuration, Guides, Office 365, PowerShell Tags Can't Sign in, One User, Skype For Business Leave a Reply Cancel reply Your email address will not be published. To delete a personal certificate, follow these steps: Open Control Panel, and then click Credential Manager. This issue may occur if one or more of the following conditions are true: The certificates cannot be acquired or validated. About the issue, I need to consult and I will reply when I get update. Test Skype for Business connectivity via the RCA tool (Remote Connectivity Analyzer) 2. If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. Besides, for a better assistance, could you please tell me the details Lance asked? 2. Flush the DNS cache. In Skype for Business, click the down arrow next to the gear icon, select File, and then Sign Out. Have you resolved the issue? It connects the Active Directory with Office 365 and provides users with a single sign-on for Office 365 services on desktops and mobile devices. Based on the your description, it showed "contacting server and signing in..." after you repaired Skype for Business. and shared the result with us via Private Message. To do this, follow these steps: Open Windows Certificate Manager. This includes the Microsoft Office 365 portal. Microsoft Online Services Sign-In Assistant, Lync Mobile users cannot sign in after they update to client version 5.4. End-users may receive an error stating that the certificate can't be validated, and this usually happens because one of the certificates in the chain is untrusted and can't be validated. This typically occurs for customers who use single sign-on in Office 365 or for customers who have Lync hybrid deployments. Click on Advanced after your email address, and select Manual configuration. If the issue persists, may I know if you have followed Lance’s suggestion to clear cache? Please send it to me as an attachment via Private Message. Email and calendar together. However, sometimes the endpoint can be changed and can cause sign-in to fail. Although this article is written for mobile devices, the same concepts apply to Lync clients. Here is the link to access the private message: https://answers.microsoft.com/en-us/privatemessage/inbox. DNS records at any DNS hosting provider for Office 365 This thread is locked. All you need to be your most productive and connected self—at home, on the go, and everywhere in between. Microsoft cannot guarantee that these problems can be solved. Still need help? If not, please provide more details for a better assistance. Verify that the certificate is present and that it isn't expired. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Sign in to vote Hi, For Skype for Business Server On-Premises environment, when you login Skype for Business client, the “Sign-in address” should enter the SIP address such as andy@contoso.com , "User Name" should enter the format domain\username such as test\andy (if test.local is the AD domain name and the contoso.com is the SIP domain name). If you're using Lync 2010, delete the Skype for Business Online personal certificate and then download a new one. Modify the registry at your own risk. To do this, follow these steps: If the problem is fixed, you are finished with these steps. all the CNAME (Alias)- lyncdiscover/ sip records have been set up correctly. Lorsqu’un utilisateur d’Office 365 tente de se connecter à Skype entreprise Online (anciennement Lync Online) à l’aide de Lync 2010 ou Lync 2013, l’utilisateur reçoit le message d’erreur suivant : There was a problem acquiring a personal certificate required to sign in. If you can't sign in to Microsoft 365, your password might be incorrect. If you configure your account automatically before, please manually configure it instead. Fixes an issue in which you can't sign in Skype for Business 2015 (Lync 2013) after you unlock the computer in the sign-in progress. You can check it by clicking, Test Skype for Business connectivity via the RCA tool (. ) Please check if there was an On-premise attribute that was populated by BPOS during the migration process for this user and it was never removed. Skype for Business Online, Lync 2013, Lync 2010; Dans cet article Problème . Thanks for your feedback, it helps us improve the site. Type the following into both the Internal server name box and the External server name box: Expand the set of credentials, and then select Remove from Vault. In this situation, To provide feedback or to report any issues with this solution, please send us an. Type a question or keyword. Outlook takes the credentials and everything is working good on that end, it's just skype. Please try again. The first time you sign in, for Sign-in … Please check them and retry. Clear your cached certificates, credentials and connections. For more detailed information, please refer to the article: %localappdata%\Microsoft\Office\16.0\Lync\, The version of your Skype for Business client. Wednesday, July 19, 2017 skype for business, two factor authentication. Your time is highly appreciated. Check your Skype version, (sign in is disabled for older unsupported versions). To try and fix this problem by yourself, you need to: On the sign-in page in Skype for Business, click on the gear and then click on Personal. You can do this by clicking Tool>Options>Personal, under My account, choosing Advanced> Manual configure, then inputting as the screenshot shows: If the issue persists, please provide the following for analysis: 1. Can't connect to the server right now. 2. I’m trying to sign in to Lync 2010 server but I have the Skype for Business app installed. DNS records at any DNS hosting provider for Office 365, https://support.microsoft.com/en-us/kb/2566790, https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US, Microsoft 365 Apps or Office 365 Business, Tried the office 365 online repair through control panel (after the repair skype was stuck on "contacting server and signing in..."), Changing connection settings from automatic to manual through Advanced Connection Settings (just for fun tried pointing it to google.com and I got the same error), reinstalled the entire office 365 package. Outlook. Which Attribute specifically and what would be the best way to check it? Just sign in and go. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message:Â. -------------------------------------------------, Create And please tell me if you have checked the DNS record as Lance said. Update the Lync client to the latest version that's available on the Downloads page of the Office 365 portal. During the sign in process, Lync 2013 caches your credentials and other information about its connection to Skype for Business Online. It’s not supported the account like outlook.com Hope this reply helpful to you. CAUSE . Try to sign in to Skype for Business Online again, and then type your new set of credentials. To do this, press. This may not affect all of a tenant's accounts because the effect depends on the state of the server when the user account was created. To help your organization find out why Skype for Business can't automatically sign in, contact your workplace technical support-typically the person who sent you email about how to get set up with Office 365. To do this, follow these steps: Press Windows + R, type the following command, and then press Enter: Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. May I know if there is any update? CNAME (Alias) - lyncdiscover - webdir.online.lync.com - 1 hour Sign up; Sign out; There’s an active incident affecting Skype’s services. Go to Microsoft Community. When you try to sign in to Lync Mobile 2013, you may receive one of the following error messages: 1. Delete the certificate in Windows Certificate Manager. 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